Return and Refund Policy

Effective Date: September 17, 2026

At Savoryly, we believe every accessory should bring confidence, comfort, and beauty into your everyday style. We carefully select and inspect our hair accessories, including scrunchies, claw clips, and no-mark hair clips, to provide products that are practical, fashionable, and enjoyable to use.

We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

1. Return Eligibility

Customers may request a return within 30 calendar days after receiving their order.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• The product must include all original packaging, accessories, and any included materials.
• The item must not show signs of damage, washing, alteration, or personal use.
• Proof of purchase, such as an order number or purchase confirmation, must be provided.

Due to hygiene considerations, hair accessories that have been worn, used, washed, or altered may not be eligible for return.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been used or worn.
• Items damaged due to improper handling or personal care.
• Items returned without prior approval.
• Clearance, promotional, or final-sale products where clearly stated.

If a product arrives defective, damaged, or incorrect, please contact us promptly so we can review the issue and provide an appropriate solution.

3. Return Request Process

To begin a return, customers must contact our support team:

Email: [email protected]

Please include:

• Full name
• Order number
• Description of the issue
• Photos of the product if damaged or defective

Customers should wait for return instructions before sending any item back.

Unauthorized returns may not be accepted.

4. Return Shipping Costs

Unless the item received is defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.

If Savoryly confirms that an error occurred on our behalf, we will provide appropriate assistance, which may include reimbursement of reasonable return shipping expenses.

5. Refund Processing

Once the returned item is received and inspected, we will notify the customer regarding approval or rejection of the refund.

Approved refunds will be processed to the original payment method within 5–10 business days after approval.

Please note that financial institutions may require additional processing time before funds appear in the customer’s account.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains incorrect items, please notify us within 7 days of delivery.

We may request photographs or additional information to verify the issue and determine the appropriate resolution.

7. Exchanges

If customers wish to exchange an item, please contact our support team. Exchanges are subject to product availability.

8. Policy Compliance

Savoryly maintains this policy to provide transparent customer service and comply with applicable consumer protection requirements. Georgia law generally allows businesses to establish their own return policies, provided that those policies are clearly communicated and honored.